From an early age, a career in diversity seemed destined for ServiceNow’s first Chief Equity and Inclusion Officer, Karen Pavlin. Growing up in New Jersey, she lived in a community where Black families were rare, and her father was one of the first African Americans drafted into the NBA. On a full track scholarship at the University of Virginia, Pavlin trained hard to be a nationally-ranked NCAA 400-meter hurdler, which helped set her on the path she is walking today.