New ‘Teladoc’ Service Provides Free COVID-19 Advice to UVA Employees

Find the latest information on the University’s response to the coronavirus here.

The University of Virginia is partnering with the virtual health care company Teladoc to help employees answer questions about COVID-19, evaluate risk and determine if additional testing or treatment is needed.

“This service is available to all employees, including wage and temporary staff; is more convenient; and preserves precious availability within our hospital and physician practices,” Vice President and Chief Human Resources Officer Kelley Stuck said in an email to managers and supervisors on Monday.

Teladoc provides 24/7 access to licensed primary care physicians via phone, video or the Teladoc mobile app. In an unprecedented move, UVA is offering this service at no charge through June 4 for COVID-19-related questions and any other general medical services or behavioral health care to UVA Health Plan participants, UVA J1 Health Plan participants, and wage and temporary employees.

If COVID-19 testing is needed for these employees, costs of tests will also be covered at 100% by UVA. Dependents who are enrolled in the UVA Health Plan are also eligible; students should seek services through UVA Student Health.

UVA Medical Center and University Physicians Group employees are advised to contact Employee Health (434-924-2013) for COVID-19 screening.

After June 4, Teladoc will be an ongoing benefit for UVA Health Plan and UVA J1 Visa Health Plan participants for general medical service and behavioral health care, and plan participants will pay normal office visit cost-sharing amounts, as they would for in-network primary care visits. Employees who are not part of the UVA Health Plan or the UVA J1 Visa Health Plan may utilize Teladoc after June 4 at a cost (see the Teladoc website for more information).

In addition to helping answer questions about COVID-19, Teladoc physicians can diagnose and treat cold and flu symptoms, allergies, upper respiratory infections, skin problems, behavioral issues and more. Doctors can also send a prescription to local pharmacies when medically necessary.

To get started, UVA employees not already enrolled in Teladoc should visit UVA Human Resources’ Teladoc webpage. It includes instructions for setting up your account, as well as information about eligibility, costs for non-COVID-19 concerns and frequently asked questions.

Employees with questions about Teladoc can contact the HR Solution Center at 434-243-3344 or askhr@virginia.edu; or Teladoc at 800-Teladoc or www.teladoc.com.