Rob Cross, Edward A. Madden Professor of Global Leadership at Babson College, and Peter Gray, Professor at the McIntire School of Commerce at the University of Virginia, also caution decision-making based on “intuition”: “You don’t have to look far to find examples of companies advocating for policies fueled by a desire to get back to ‘seeing people,’ or the blanket belief that engagement or innovation is suffering in virtual settings. But such approaches don’t optimize business performance, innovation, or engagement, because they are blind to the informal networks through which collaborative ...