Design-oriented firms such as Apple and IDEO have demonstrated the business impacts of design thinking, a powerful discipline that can be applied in B2B and B2C settings. Design thinking has been used effectively for improving internal processes and culture at for-profit and non-profit organisations, as described in the book ‘Solving problems with design thinking: ten stories of what works.’ Authors Jeanne Liedtka (U.Va.), Andrew King and Kevin Bennett describe useful tips and tools for design thinking via a range of 10 practical stories. The 216-page book makes for an absorbing re...