7-Eleven COO Chris Tanco visits stores throughout the COVID-19 pandemic to gather feedback from staff and franchisees. After moving to the United States to pursue an MBA at the University of Virginia’s Darden School of Business, Tanco spent nearly 20 years with PepsiCo’s Pizza Hut division and later its Yum! Brands spinoff before joining 7-Eleven to overhaul its international business.