Q&A: How is the Netflix hit series ‘Stranger Things’ predicting the future of streaming?

“Stranger Things” is back with a bang.

Season five’s first episode pulled in 59.6 million views in five days, topping all English-language Netflix debuts. The long-awaited final season Thanksgiving-eve release briefly crashed Netflix in the U.S.

Since 2020, “Stranger Things” has earned Netflix at least $1 billion, according to Parrot Analytics. The platform’s subscriber count has soared from about 94 million in 2016, when the show debuted, to more than 700 million today.

Numbers like these reinforce a long-held Hollywood belief that one monster hit can change everything.

Anthony Palomba

UVA Darden School of Business professor Anthony Palomba examines the intersection of entertainment, analytics and business strategy in a new co-written study on “superstar series.” (Contributed photo)

University of Virginia Darden School of Business professor Anthony Palomba explored how entertainment, analytics and business strategy work together in a new co-written study on “superstar series,” defined as the top 1% of shows in audience demand. His findings help explain the popularity of “Stranger Things” and how breakout hits can attract more viewers to a streaming service.

Q. “Stranger Things” grew from a quirky show rooted in ’80s pop culture to a global phenomenon. What has made the show so popular for so long?

A. It is novel yet familiar. If we think about pop culture zeitgeist, say “E.T.” or “Nightmare on Elm Street,” we are keyed to look for these particular scenes. We’re keyed to be able to keep peeling the onion back on the show.

“Stranger Things” is a cast of outcasts. And we can all relate to that, because at one time or another, we’ve been outcasts. This idea of bringing together people from many different backgrounds, united by a shared sense of being outsiders, is deeply resonant today.

In an era shaped by social media, many of us are made to feel like outcasts: not pretty enough, not successful enough, not “enough” in one way or another. We chase our perceived ideal selves and sometimes forget to stand firm with who we already are.

“Stranger Things” asks nothing of us except a willingness to go on chilling adventures. There is something appealing about being part of that club. It makes me think about The Losers Club from “It,” which is another movie that capitalizes on misfits – people who don’t belong anywhere – who are saving, empowering and defending. What they lack in manufactured or surface-level social capital, they more than make up for by being extraordinary human beings.

Q. How unusual is it for Netflix to split a final season into three drops, from a pre-Thanksgiving premiere to Christmas episodes, and then a New Year’s Eve theatrical showing?

A. It’s extremely unusual, and you’d only attempt something like this with “Stranger Things” or a very small number of similarly iconic series. It’s happening at a moment when entertainment windows and distribution models are blurring, and platforms are experimenting to find what actually drives sustained engagement.

By staggering the release, Netflix can temporarily reduce churn, boost engagement metrics, and strengthen its negotiating position, whether with creditors, creatives or advertisers.

Discovery and Innovation: NASA selects UVA researcher for asteroid mission
Discovery and Innovation: NASA selects UVA researcher for asteroid mission

The broader context matters here. The past decade has been brutal for Hollywood. The pandemic accelerated at-home viewing, and widespread adoption of high-definition, large-format TVs has eroded the value proposition of going to the theater. Studios now confront competing audience habits that must either be reinforced or retrained. 

For Netflix, whose relationship with theaters has historically been ambivalent, this release strategy becomes a way to cautiously reenter the event-cinema space and learn to use theatrical windows to transform its biggest IP into cultural moments.

Q. What’s the strategy behind this unusual rollout?

A. Ha! To get you to pay more! To slowly allow in the “status quo effect” such that you’ll keep your subscription. It’s a great time to rev up the fourth quarter, along with other content, as it’ll enable better negotiating for advertising slots and media buying.

Q. You recently wrapped up a study examining how “superstar series” influence subscriber behavior. Do a few megahits truly move the needle?

A. Superstars matter, but not as much as people assume. Larger streamers can afford to chase them, but for smaller platforms, this is often the wrong strategy. They should be focused on raising their content floors, not just landing a single marquee title.

While big hits can help with subscriber acquisition, their impact is nowhere near as large as the industry narrative suggests. Our findings show that consumers respond more strongly to platforms with a broad catalog of reliably popular titles rather than a few elite standouts.

The key takeaway from our study is that the future of streaming competitiveness may depend less on chasing unicorns and more on systematically improving the depth, quality and consistency of the overall library.

Q. Back to “Stranger Things” for a minute: Netflix has set up the finale for a showdown between the newly empowered Will and the villain Vecna. Any guess how that might turn out?

A. Oh gosh. I mean, I am thinking that Will might need to decide between saving Eleven or the world. It’s clear that someone will pass, as Queen’s “Who Wants to Live Forever” was playing in the trailer for season five. Eleven indirectly is responsible for everyone else’s suffering, and though I love her character, I think she’ll die this season. She is the reason for Vecna’s existence, and she will likely be the reason for his demise.

Media Contacts

Lauren Foster

Director of Thought Leadership Communications Darden School of Business