What does the Coldplay kiss cam scandal say about human nature?

If you saw the viral Coldplay “kiss cam” video of a married tech CEO and the company’s chief human resources officer embracing and then quickly trying to evade the camera, you are not alone.

portrait of Andrea Press

Andrea Press, a media studies and sociology professor, says another reason the video went viral is because “people want to be in the know.” (Photo by Adrienne Eichner)

Since an attendee at the Boston concert posted the footage online last week, her post has been viewed more than 122 million times.

The scandal has sparked memes, advertising campaigns and copycat videos to capitalize on the salacious moment.

University of Virginia media studies experts say the spectacle lays bare some unfortunate truths about human nature.

“People have always been fascinated by a sexual scandal and that is, I think, what we’re seeing here – kind of a sexual betrayal,” said Andrea Press, UVA’s William R. Kenan Jr. Professor of Sociology and Media Studies.

The chair of the department noted similar moments in time.

“I’m thinking about when Eddie Fisher left Debbie Reynolds and ran off with Elizabeth Taylor in 1956 and left (Reynolds) with two little kids,” Press said. “Pictures of her with her two little kids were flashed all over the media and the tabloids. The whole country knew that. Even before social media, scandal sold and was very popular.”

The kiss cam moment also reveals another truth about society today: the lack of privacy. There are cameras everywhere.

“I think young people understand that they are not in private when they’re out in public,” Press said. “This is kind of a Gen Z sensibility. But these people were older. So they, I guess, were shocked that all of a sudden, they were flashed on the screen in public. But they shouldn’t have been. They should have understood.”

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Who the subjects are may be part of why the moment went viral.

“There are funny kiss cam videos all over YouTube that have not caused this kind of sensation,” said Kevin Driscoll, UVA’s associate chair of the Department of Media Studies. “My theory of the case is that this video was different because it featured the executive of an AI company. This context shaped the moral dynamics of the episode, giving commenters license to go wild. These aren’t two random employees – he’s the boss and she’s the head of HR. It must have felt like ‘punching up.’”

The monoculture moment – when everyone experiences a media moment together and enters a collective conversation – raised another troubling reflection from Press.

portrait of Kevin Driscoll

Kevin Driscoll, associate chair of the Department of Media Studies, says it was “in poor taste for so many brands to jump on this particular trend. It's now customary for brands to interject, but I find that advertising feels out of place in these moments of collective expression.” (Photo by Molly Angevine)

“It does take up space in our limited attention economy. It embroils our attention to issues of social scandal, and that’s attention that could be focused on some other topics,” she said. “People have limited amounts of time to pay attention to important political issues and social issues. And we’re spending a lot of time worrying about one CEO’s embarrassment and affair and marriage.”

Besides the memes, the darker part of the story concerns people taking pleasure in the public shaming of two strangers, Driscoll added. 

“Laughter creates the possibility to talk in public about difficult moral subjects. But when jokes give way to harassment, it’s not about individual accountability, but rather the spasm of a collective punishment,” he said. “To avoid dehumanizing the pixelated people on our screens, we have to find some compassion for the families who must endure these moments of extreme attention.”

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Jane Kelly

University News Senior Associate Office of University Communications